Do you have questions about any of our products? Our FAQ contain answers to the most asked questions from our customers and users.

Increase Your Skills FAQ Increase Your Skills FAQ

Our minimum contract period is 12 months.

The term of the licences starts from the activation date. The minimum term is not automatically extended if the licences are cancelled in writing at least 4 weeks before expiry of the minimum term.

Our phishing simulation service is available in both German and English. Our awareness courses are currently available in German & English; however, we are currently working hard on making them available in other languages.

It is difficult to say as it depends on the learning speed of each course participant, which can vary greatly. However, the average time per course is about 1 – 1.5 hours.


To ensure the best experience when using our courses, the following two components are required: an internet-capable device (e.g. laptop, desktop PC, tablet or smartphone) and an HTML5-capable internet browser (e.g. Safari, Firefox, Google Chrome, Internet Explorer or Microsoft Edge)

Our courses are available with subtitles in order to offer more learning opportunities to to workplaces without the possibility of audio reproduction.

We offer you the chance to create a test account at https://demo.increaseyourskills.com, which allows you to look at a test version of our courses.

We offer our courses exclusively for B2B customers.

The courses consist of several thematically developed modules that build on each other and finish with a final exam. Once you have successfully completed all modules and the final exam, you will receive a verified certificate via the course platform, which is also available for download.

We offer extensive customisation of our learning materials for an additional charge. We would be happy to discuss your specific requirements and make you aware of the costs following a consultation.

For an additional charge, we adapt the user interface of the platform to fit your corporate identity. You have the option of having us embed a primary and a secondary colour and your logo.

An internet connection is required to complete our courses.

All data is processed in our ISO 27001 and BSI C5 certified data centres in Germany. No third party export takes place for our awareness courses and phishing simulations.

We also offer our platform solution on-premises.

Our courses can be exported and delivered in SCORM format.

Overview over the licenses purchased; remaining duration of the licensing year; percentage of successful course completions by all users; result view; certificate download; option to download a pdf file with the entire reporting; no performance tracking (principle of data minimisation)

Our phishing emails contain a discreet image file, a so-called tracking pixel. When the email is opened, this tracking pixel is reloaded by the email program.

At this point, the landing page for the phising link can only be incorporated via the following link: https://increaseyourskills.com/en/oops. Depending on the package you booked, you have the option to easily add your own landing pages through the platform.

When you book the Professional or Enterprise package of our Phishing Attack Simulator, you can use the reporting button for the duration of the campaign. It is not possible to use it without the Phishing Attack Simulator.

Our Phishing Attack Simulator reporting includes the delivery and open rates for phishing emails, the click rate (also specifically by context and difficulty), downloads of email attachments, login credentials entered on phishing sites, browsers used, and a list containing the phishing emails with the most clicks.

We want to foster a sustainable security culture. For this reason, we find it very important not to do any finger-pointing, and we do not provide personalised evaluations at the individual level. An evaluation is only carried out when there are at least 5 persons taking part as a team.

Our Phishing Attack Simulator is only available as a cloud solution. All our servers are located in Germany and are ISO 27001 and BSI C5 certified.

For the evaluation of customised attack scenarios, we make use of a wide variety of public sources. However, for reasons of company confidentiality, we cannot give you more details on the specific data sources.

Currently, we offer email templates in German, English, Spanish, Italian, French and Turkish.

The Phishing Attack Simulator can be used in German, English, Spanish, Italian, French, Polish, Czech and Turkish.

The Phishing Attack Simulator can be used to create phishing, smishing and quishing attacks.

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